Langgraph Customer Support Agent

finance MCP Server

An intelligent, stateful Customer Support Agent built with LangGraph and LangChain. It categorizes incoming queries, analyses their sentiment, and either routes them to the right specialist handler or escalates negative-sentiment queries to a human agent.

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Discovered via agent-topic:ai-agent and last synced 3mo ago.

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16
Tools
0
Resources
0
Prompts
Standard I/O
Transport

Available Tools (16)

General

💬 General Handler

handle_technical

Generates a technical support response

Pydantic

State schema definition and validation

Goal

Where to Change

Billing

💳 Billing Handler

Negative

_Any_

pytest

Unit test suite for all node functions

Technical

🔧 Technical Handler

Tool

Purpose

Role

LLM Used

LangChain

LLM abstraction, prompt templates, chain orchestration

categorise_query

Classifies the query into Technical, Billing, or General

OpenAI

GPT models for all LLM nodes (swappable via `config/settings.py`)

Sentiment

Category

LangGraph

Stateful directed graph - defines the agent's nodes and edges

python-dotenv

Secure `.env` API key loading